At Herbalmindbody, customer satisfaction is at the core of everything we do. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
You may request a return within 7 days from the date of delivery. Requests made after this period may not be eligible for a refund.
2. Eligibility Conditions
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Returned in original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these criteria.
3. Items Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used products
- Personal care or consumable items once opened
- Items marked as final sale
4. Return Process
To initiate a return, please contact our support team.
Include the following details:
- Order number
- Reason for return
- Clear photos (if item is damaged or incorrect)
Once approved, you will receive return instructions.