At Herbalmindbody, customer satisfaction is at the core of everything we do. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
You may request a return within 7 days from the date of delivery. Requests made after this period may not be eligible for a refund.
2. Eligibility Conditions
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Returned in original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these criteria.
3. Items Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used products
- Personal care or consumable items once opened
- Items marked as final sale
4. Return Process
To initiate a return, please contact our support team.
Include the following details:
- Order number
- Reason for return
- Clear photos (if item is damaged or incorrect)
Once approved, you will receive return instructions.
5. Refund Process
After we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
Please note that depending on your bank or payment provider, additional processing time may apply.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will:
- Replace the item at no cost, or
- Issue a full refund if replacement is not possible
7. Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable unless the return is due to our error
8. Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, the order may already be processed and cannot be canceled.
9. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.